Hotel Policy

Check In: 1:00 p.m.
Check Out: 12:00 p.m.

Credit Cards Accepted:
Visa and MasterCard.

Cancellation Policy:
Cancel 3 days before arrival date to avoid charges.

No Show Policy:
No Shows have a 1 night charge.

Extra person Policy:
3 extra people are accepted in the Villa. Child is accepted free, if it’s an adult, pays $250.00 Mexican pesos.

Kids Policy:
Children between 2 and 7 years old stay free.
In case of being a Villa: 6 adults and 3 free children.
In case of being a Penthouse: 9 adults and 3 free children.

Pets Policy:
Pets are allowed in their small cage.

Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.